Frequently Asked Questions
Everything you need to know about your gear and orders.
How long does shipping take for snowboards and skateboards?
Standard shipping typically takes 3-7 business days depending on your location. Oversized items like snowboards and complete skate decks are packed with extra care to ensure they arrive in perfect condition.
What is your return policy for technical outerwear?
We accept returns on unworn technical outerwear with original tags attached within 30 days of purchase. Please note that for safety reasons, we cannot accept returns on used safety gear or mounted snowboards.
Do you offer professional assembly for skateboards?
Yes! If you purchase a deck, trucks, wheels, and bearings in a single order, you can request free professional assembly in the order notes at checkout.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer a price match guarantee?
We strive to offer the best prices in the industry. If you find an identical, in-stock item at an authorized Canadian retailer for a lower price, contact us and we will do our best to match it.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Sezzle to help you get your gear now and pay later.